Conflict resolution and communication programs
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Teams in transition
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About Pavla
"Conflict-free work and customer relationships!"
Conflicts can occur in any situation when two or more people have a different opinion about something. In other words, whenever two or more people are together! Having different opinions is a fact of life, how those differences affect how we live and work with those views can mean the difference between a happy and awful work environment, or the difference between a satisfied customer and one committed to badmouth your organization forever. Our programs will help you improve the effectiveness of your people in recognizing and resolving conflict situations before they become problems - and getting problems back on track quickly if necessary!
Team coaching programs for better communication:
Conflict-Free Team - A communication, motivation and teamwork coaching program. If your team members are not working together effectively, if your team is not proactive or motivated, or if there are recurring misunderstandings and conflicts within the team or among departments, this program will make your team more proactive, entrepreneurial, accountable, and teamwork-oriented!
The Team in Transition - A change management coaching program for teams and departments in companies undergoing massive change and culture shock. If your organization is going through a merger, acquisition, downsizing, substantial hiring, or any market changes forcing changes in your organization, this program will help your team take charge, be proactive in the changing environment, and make a smooth transition!
Communication and conflict management skills training
Communicating in Difficult Situations - Conflict resolution, negotiation and communication skills for dealing with difficult people and difficult situations. If your organization wants to improve customer retention and satisfaction rates, make internal communication more effective, or arm its sales staff with better tools to close more contracts with your prospects and existing customers, this program will improve inter-personal communication skills and increase effectiveness at finding common ground and resolving differences.
Conflict resolution and communication consulting
Assessments, facilitation and consulting - Solve root causes rather than just the symptoms causing you problems. Assessments help you pinpoint the real issues and the best course of action to solve them. Interviews, focus groups, systems analysis, facilitated meetings, 360 feedback and other diagnostic tools. Once the issues are clarified, we will together on specific recommendations and implementation mechanisms to solve the issues for the long term.
Success Stories:
Leanne Kozic, A/P Coordinator, Canadian Forest Products, Prince George, BC:
"I'm glad that we were not just told to apologize a hundred times over to fix the problem. The fact that this semiar applies to both my work and personal life is good. Very informative. It all seems like something easy enough to put to action."
Craig Van de Vooren, Schneider Foods, Winnipeg, MB:
"In my work atmosphere, there is a lot of gossip and pettiness, personal conflict; basically just personal issues. This course explained different techniques on dealing with these problems. Excellent seminar. Thank you!