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"People issues" are at the heart of many corporate issues. Even in the world of high technology systems running much of a typical organization's business, the motivation and performance of its people can make or break organizational success. Ineffective understanding and communication with customers or employees can be disastrous. The symptoms of some of these issues are very tangible and very expensive:

High employee turnover, low sales, low staff performance, low customer retention, union disputes, lawsuits, employee theft, low response to marketing efforts, executive and staff burnout...

Other symptoms may be less direct in their effect on the bottom line, but they are just as detrimental to corporate performance and just as expensive in their indirect effects. Absenteeism, undermining of corporate decisions with coffee-room gossip, less-than-kind customer service, team conflicts, missed deadlines, undue competitive behavior that undercuts trust and team cooperation, and other seemingly petty issues cumulatively eat up valuable time and resources. Many people report that they have little time for pro-active "real work" because of the numerous people-related fires and issues that come up each day!

These issues can be eliminated or dramatically reduced...

when they are understood and dealt with at the root cause level, rather than at the symptom level. You see, people do what they are incentivized to do, not what the organization wants them to do. Let's say that a company wants to improve performance, so it says that overtime will be compensated at ten times the regular hourly rate. Much to the organization's surprise, people begin to work slower during their regular workday. Why? The incentive given makes it desirable for people to work late, but not necessarily to accomplish better results!

Effective incentives vary from person to person, from team to team, from one customer type to another, from industry to industry.

There are typically no wise general shortcuts to establishing an atmosphere where your people perform highly in your work environment, and where your target market wants to do business with your organization. The best approach for your organization depends on a number of factors, specific to your individual situation.

You can only accomplish better results when you fully understand and fulfill the needs and wants of all stakeholders - such as customers, employees, shareholders, managers, suppliers, executives...

In essence, it is important, for each stakeholder, to both remove demotivators (the reasons to not do what you want) and to bring in effective motivators (the reasons to do what you want). Once this is done, the rest is almost like magic. To the extent that an organization successfully balances all these, you have a profitable organization with satisfied customers and happy employees.

Sounds simple? Well, it is simple - but not easy!

That's why organizations find it so tough to improve their results without the benefit of outside help. From the inside, it is next to impossible to see the forest for the trees. Also, this "simple, but not easy" explanation is why an average consultant may not make much difference - and a good consultant can save you years of grief and give you lots to smile about as you walk through the hallways or read your organization's balance sheet!

Pavla is a consultant who delivers results, not just words.

If your organization is experiencing some of the symptoms described above, good chances are that we can help you get to the heart of the issues, and to help you resolve them for the short term and the long term. We will start with the assessment of the issues, recommend the most effective process to solve the issues, and help you with the implementation of the process. Here are some of the outcomes you can expect:

Immediate and short-term value:

• Increased awareness and changed perspectives
• Stronger relationships (team, customer, employees, management, ...)
• Skills and competency improvement
• Increased confidence, satisfaction, and morale
• Improved individual performance and self-motivation
• Improved decision-making

Long-term value

• Increased employee retention and productivity
• Higher sales (quantity, average sale, frequency of sales)
• Increased customer retention and satisfaction
• Lasting behavior change
• Increased profits

The first step - a session at no cost to you:

If you have not worked with us before and are interested in exploring whether our work will benefit you and your company, Pavla will consult with you at no cost for this first session. In this session, Pavla will ask you a number of questions about the company's background and the results you would like to improve.

This session serves as an opportunity for you to get to know Pavla's consulting style and to ask the questions you need answered. As well, this session allows Pavla to estimate if and how her services may be of benefit. Typically, people report that this session results in increased clarity of the issues involved and of what it will take to solve them.

To book your confidential initial session, contact us at:

Tel: (604) 737-6997, or toll-free (North America) at 1-877-299-5662
Email: pavla@cprcoaching.com

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Success Stories:

Garry W. Greene, In-Store Banking, Bank of Montreal:
"It was indeed a pleasure to meet someone with your talent and positive outlook on life. I think the participants found your presentation to be uplifting and one of the highlights of our two day event. In particular, I would like to thank you for the time you spent researching and the customized additions."

Raf Sansalone, Human Resources Manager, Borden Ladner Gervais, LLP:
"The results were almost immediate, and translated into more confident, motivated and satisfied employees, which in turn improved retention within these departments. As service departments in a large busy law firm, the training also provided the employees with a better understanding of how to respond to stresses often beyond their control. With more confidence and stronger communications skills, the department service level also improved."